At Yanmar Marine Experts, we are committed to providing genuine marine diesel engines, gearboxes, saildrives, sterndrives, generators, and propulsion components backed by professional customer support. Because these products are high-value, specialized marine equipment, returns and refunds are subject to the conditions outlined below.
1. Return Eligibility
To qualify for a return, all of the following conditions must be met:
- The return request must be submitted within 30 calendar days of delivery.
- The product must be unused, uninstalled, and in its original condition.
- The product must be returned with all original accessories, manuals, documentation, and packaging.
- The return must receive prior approval from Yanmar Marine Experts.
The following items are not eligible for return:
- Installed or used products
- Products that have been modified or altered
- Special-order, configured, or customized products
- Electrical or electronic components that have been installed, connected, programmed, or activated
- Products damaged due to improper handling, installation, storage, or maintenance
- Products returned without prior authorization
2. Return Authorization (RA) Process
All returns require a Return Authorization (RA) Number before shipment.
To request a return, contact:
Email: support@yanmarmarineexperts.com
Please include:
- Order number
- Product model and serial number (if applicable)
- Reason for return
- Photos or videos supporting the request (if applicable)
If approved, we will provide:
- Return Authorization (RA) Number
- Return instructions
- Approved return address
Returns received without an RA Number may be refused and returned to the sender at the sender’s expense.
3. Return Shipping
Unless the return results from our error, customers are responsible for all return shipping costs.
Customer-paid returns include, but are not limited to:
- Buyer remorse
- Ordering the wrong product
- Compatibility issues not caused by our recommendations
- Project cancellation
Yanmar Marine Experts will cover return shipping costs only when:
- An incorrect product was supplied
- The product arrived with verified shipping damage
- The product is confirmed to have a manufacturer defect covered upon arrival
All return shipments must:
- Use a trackable shipping method
- Be securely packaged to commercial freight standards
- Include the RA Number
- Be shipped freight prepaid
For high-value marine equipment, we strongly recommend purchasing cargo insurance.
4. Inspection and Approval
All returned products undergo inspection upon receipt.
Approval is based on:
- Product condition
- Packaging condition
- Completeness of returned items
- Compliance with this Return & Refund Policy
Products that do not meet these requirements may:
- Be rejected and returned to the customer
- Be subject to additional handling or repackaging charges
- Receive a reduced refund amount based on condition
5. Restocking Fees
Approved returns may be subject to a restocking fee ranging from 10% of the product purchase price.
Restocking fees help cover:
- Product inspection
- Administrative processing
- Inventory handling
- Repackaging and quality verification
- Merchant processing costs
The applicable restocking fee, if any, will be communicated during the return authorization process.
6. Refund Processing
Once a return is received, inspected, and approved:
- Refunds are typically processed within 5–10 business days
- Refunds are issued to the original payment method whenever possible
- Processing times may vary depending on the financial institution
Refunds generally include:
- The approved product purchase price less applicable restocking fees
Refunds generally do not include:
- Original shipping charges
- Expedited shipping fees
- Return shipping costs
- Customs duties
- Import taxes
- Brokerage fees
- Bank transfer fees
- Currency conversion fees
7. Damaged, Missing, or Incorrect Items
If your shipment arrives damaged, incomplete, or incorrect, you must notify us within 72 hours of delivery.
Please provide:
- Clear photographs of the packaging and product
- Delivery documentation
- Description of the issue
Upon review, we may:
- Arrange replacement parts
- Supply the correct item
- Initiate a carrier damage claim
- Provide another appropriate resolution
Failure to report shipping issues within the required timeframe may affect our ability to assist with carrier claims.
8. Order Cancellations
Orders may be canceled under the following conditions:
Before Processing
- Full refund
After Processing but Before Shipment
- Partial refund may apply
- Administrative, banking, and processing fees may be deducted
After Shipment
- The order will be treated as a return and subject to this policy
Approved cancellations may be subject to a cancellation fee of up to 15%.
Special-order, custom-built, configured, non-stock, or manufacturer-built products may not be eligible for cancellation once production or procurement has begun.
9. Warranty Claims vs. Returns
Returns apply only to eligible unused and uninstalled products.
Products that have been installed, commissioned, operated, or placed into service may be covered under the manufacturer’s warranty rather than this return policy.
Warranty coverage may include:
- Manufacturing defects
- Replacement parts
- Repairs
- Technical support
Warranty coverage is subject to the manufacturer’s terms, conditions, registration requirements, and inspection procedures.
Our team is available to assist customers with warranty registration and claim support.
10. International Returns
For international orders:
- Customers are responsible for all return shipping expenses
- Customers are responsible for export and import documentation
- Customers are responsible for customs clearance procedures
- Duties, taxes, tariffs, brokerage charges, and government fees are non-refundable
Yanmar Marine Experts is not responsible for delays caused by customs authorities or international shipping carriers.
11. Compliance With Applicable Laws
This Return & Refund Policy is intended to comply with applicable United States federal and state consumer protection laws.
Where required by law, certain rights and remedies may apply that cannot be excluded by this policy. Customers with questions regarding their legal rights should contact our support team.
12. Contact Information
Yanmar Marine Experts
Phone: +1 (786) 453-6856
Email: support@yanmarmarineexperts.com
Address:
4217 Clay Ave
Haltom City, TX 76117
United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
We aim to respond to return authorization requests and support inquiries within one business day.