At Yanmar Marine Experts, we are committed to providing high-quality marine diesel engines, gearboxes, and propulsion systems. Due to the high value and specialized nature of these products, returns and refunds are handled under clear and structured conditions.
1. Return Eligibility
Returns are accepted under the following conditions:
- The product must be unused, uninstalled, and in original condition
- The product must be returned in original packaging
- A return request must be submitted within 7 calendar days of delivery
- The return must be approved in advance by our support team
Non-returnable items include:
- Installed or used products
- Customized or special-order items
- Electrical components once installed
- Products damaged due to improper handling or installation
2. Return Authorization Process
All returns require prior approval.
To request a return, please contact:
Email: support@yanmarmarineexperts.com
Include the following:
- Order number
- Product details
- Reason for return
- Photos or video (if applicable)
Once approved, you will receive:
- Return Authorization (RA) number
- Return shipping instructions
Returns without authorization will not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Incorrect item supplied
- Verified shipping damage
- Manufacturer defect
Return shipments must:
- Use a trackable shipping method
- Be securely packaged (same standard as received)
We strongly recommend arranging cargo insurance for return shipments.
4. Inspection & Approval
All returned items are inspected upon receipt.
Refund approval depends on:
- Product condition
- Packaging condition
- Compliance with return policy
Items that do not meet return conditions may be:
- Rejected and returned to the customer
- Subject to additional fees
5. Restocking Fee
Approved returns may be subject to a restocking fee of up to 20%.
This fee covers:
- Inspection
- Handling
- Repackaging
- Inventory processing
The exact fee will be confirmed during the return approval process.
6. Refund Processing Time
Once the return is received and approved:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
Refunds include:
- Product purchase price
Refunds do not include:
- Original shipping costs
- Return shipping costs
- Customs duties or taxes
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Notify us within 48 hours of delivery
- Provide photos and delivery documentation
We will:
- Investigate with the carrier
- Arrange replacement or resolution
Failure to report within this timeframe may affect claim eligibility.
8. Order Cancellations
Orders may be canceled under the following conditions:
- Before processing → Full refund
- After processing but before shipment → Partial refund may apply
- After shipment → Treated as a return
A cancellation fee of up to 15% may apply to cover processing and transaction costs.
Special-order or configured items may not be eligible for cancellation.
9. Warranty vs Returns
Returns apply only to unused products.
Installed or used products are covered under manufacturer warranty, which may include:
- Defect coverage
- Repair or replacement
- Technical support
Our team assists with warranty registration and claims.
10. International Returns
For international orders:
- Customers are responsible for return shipping
- Customers must handle customs clearance for returns
- Duties and taxes are non-refundable
11. Contact Information
For return requests or support:
Yanmar Marine Experts
Phone: +1 (786) 453-6856
Email: support@yanmarmarineexperts.com
Address:
4217 Clay Ave
Haltom City, TX 76117
United States