Shipping Policy – Yanmar Marine Experts
At Yanmar Marine Experts, we provide transparent and structured shipping for marine diesel engines, gearboxes, and propulsion systems. Due to the size, value, and specialized handling requirements of these products, all shipments are arranged through a confirmed quotation process.
1. Order Processing Time
Orders are processed after full payment has been received and confirmed.
- In-stock products: 3–7 business days
- Special orders / factory allocation: Processing time confirmed during quotation
Processing includes:
- Order verification
- Pre-delivery inspection
- Packaging preparation
- Export documentation
- Freight booking
Customers are informed of processing timelines before completing payment.
2. Shipping Methods
We offer multiple shipping options depending on destination and product type:
- Ground freight (U.S. domestic)
- Air freight (express international delivery)
- Sea freight (containerized shipping for large equipment)
Shipping method is confirmed with the customer prior to dispatch.
3. Delivery Time Estimates
Delivery timelines begin after dispatch and vary by destination:
United States
- Ground freight: 3–10 business days
- Air freight: 2–5 business days
International
- Air freight: 5–10 business days
- Sea freight: 20–45 days
Important:
Customs clearance time is not included and may vary by country.
4. Shipping Costs
Shipping costs are calculated and clearly provided before checkout/payment.
Shipping fees depend on:
- Product weight and dimensions
- Delivery location
- Shipping method
- Packaging requirements
Customers always receive:
- Full shipping cost
- Total order value
- Delivery method
before confirming payment.
5. Delivery Locations
We ship to:
- United States
- Europe
- Africa
- Asia
- Middle East
- International ports and destinations
If a location is not supported, this will be communicated before order confirmation.
6. Packaging Standards
All products are packaged according to marine freight standards:
- Palletized and secured
- Reinforced packaging
- Export-grade wooden crates (international shipments)
This ensures safe handling during transport.
7. Duties, Taxes & Import Fees
For international orders, customers are responsible for:
- Import duties
- VAT / GST
- Customs clearance fees
- Port handling charges
We provide all required export documentation but do not control local customs processes.
8. Shipment Tracking
Tracking details are provided once the shipment has been dispatched.
Tracking availability depends on the selected shipping method and carrier.
9. Delivery Issues & Claims
Customers must inspect shipments upon delivery.
If damage is observed:
- Report immediately to the carrier
- Note damage on delivery receipt
For concealed damage:
- Notify the carrier within their claim timeframe
10. Delays
Delivery timelines are estimates and may be affected by:
- Carrier delays
- Customs inspections
- Weather conditions
- Port congestion
We do not guarantee delivery dates once goods are in transit.
11. Contact Information
For shipping inquiries:
Yanmar Marine Experts
Phone: +1 (786) 453-6856
Email: sales@yanmarmarineexperts.com
Support: support@yanmarmarineexperts.com
Address:
4217 Clay Ave
Haltom City, TX 76117
United States